As of 11/15/2025 current turn around is about 11 weeks. This estimate is accurate from the date of your watches arrival to our shop, not the date you ship your watch.
Please note that we rely on third party vendors for parts; Out of stock items are out of our control and may extend repair/mod time. We do our best to communicate issues such as these. Also, rep specific parts like add-on modules, engraved bridges and branded dials are near impossible to get in the US and we typically have to source replacements from China; This can add considerably to the time a repair takes.
- Article On This Topic:
So… Why Can Rep Repair Take So Darn Long?
For Reference, Here Are The Previous Turnaround Times For Each Period In 2025
This list correlates to the date of your service request submission. You can use the date that is at the top of the email we sent you when you filled out our form to start service; This email is the same email that contains your Customer ID.
| Period | Turnaround Time |
| Jan 1–15 | 18 Weeks |
| Jan 16–31 | 18 Weeks |
| Feb 1–15 | 17 Weeks |
| Feb 16–28 | 15 Weeks |
| Mar 1–15 | 14 Weeks |
| Mar 16–31 | 12 Weeks |
| Apr 1–15 | 12 Weeks |
| Apr 16–30 | 12 Weeks |
| May 1–15 | 12 Weeks |
| May 16–31 | 12 Weeks |
| Jun 1–15 | 12 Weeks |
| Jun 16–30 | 12 Weeks |
| Jul 1–15 | 12 Weeks |
| Jul 16–31 | 11 Weeks |
| Aug 1–15 | 11 Weeks |
| Aug 16–31 | 11 Weeks |
| Sep 1–15 | 11 Weeks |
| Sep 16–30 | 11 Weeks |
| Oct 1–15 | 11 Weeks |
| Oct 16–31 | 11 Weeks |
| Nov 1–15 | 11 Weeks |
| Nov 16–30 | 11 Weeks |
| Dec 1–15 | |
| Dec 16–31 |