I thought I’d share some interesting stats for 2022. I keep track of a few metrics yearly. Most are self explanatory but I’ll make some quick annotations on the few that aren’t. Regardless, enjoy!
3834 – Total Service Orders
3412 – Service Orders Received
0214 – Vendor Orders, Repair
0120 – Vendor Orders, Build
0084 – Not Serviceable (Could Not Service)
0057 – Refuse To Service (Advised Against Service)
0018 – Refused Service (Customer Refused Service After Inspection)
0103 – RMA’s
0002 – Lost In Transit, Inbound
0000 – Lost In Transit, Outbound
0001 – Damaged In Transit, Inbound
0002 – Damaged In Transit, Outbound
0002 – Empty Box Received
0213 – Multiple Watch
1491 – Requests For Status
19% – Repeat Customers, Of Serviceable, 2 Or More
14% – Repeat Customers, Overall
3% – Used Both Gen & Rep Side
4% – Upgraded Shipping
1% – Insured Shipping
Doc @ RWR