- Published in The RWR Blog
We updated our mail server yesterday and are in the finishing stages of getting everything back to normal today. We may have had some email / data loss between 4pm EST and 9pm EST on 11/15/2018 (as I forgot to point the DNS to our new server :( I know, I know). Needless to say, if you submitted a repair request during this time, you may have to re-submit the request. To know for sure, if you submitted a request during that time period and did not receive an email with details almost immediately (and you checked you junk / spam folder/s), then you should re-submit your request. I apologize in advance for any inconvenience. If you replied to an email we sent, or sent us an email via our form or directly during this period, we more than likely did not receive your email, so again, please resend it. I can't imagine that it affected too many individuals but I want to put it out there none the less.
All that said, with the additions of our automated warranty system put in place and several other automated features we have added to the back end, the update was much needed. The ultimate goal here is an easy to access and easy to use service, on a strong and secure backbone. We are rolling out the changes made to RWR on our other sites, combining a few services under one roof and expanding our offerings through our sister sites.
While we are upgrading, if you run into any issues whatsoever, please send us an email through our contact form and we will do our best to take care of it as quickly as possible.